Tips & Tools

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System Outage Tips

This Job Aid summarizes what to expect during a service interruption due to a scheduled system update or an unexpected outage.

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Waitlist Export Report Overview

This handout provides instructions on how to generate a Waitlist Export Report. The results of this report mimic the waitlist view and can serve as the program’s emergency toolkit during a temporary system outage.

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RFC Form

This RFC Form can be used by programs to collect requests from families when the system is unavailable.