Family User Account and Household Profile

Overview

All families requesting military child care must do so by placing requests in MCC. A family can submit a request for care after creating an MCC account, logging onto MCC, and completing their household profile.

A family can create their user account and household in a few easy steps, as detailed in the image below.

Steps to create family user account and household profile

Create an Account


If a family needs assistance creating their account, you can tell them how to create the account themselves, but you cannot do it for them. Review the steps below to understand the steps a family must follow to create a user account.

  1. From the MCC home page, the family user selects the Create Account link in the top right corner. The family acknowledges MCC’s Privacy Act Statement, accepts the Eligibility Requirements, and acknowledges the Security Agreement to open the Create Account page.
    MCC homepage with Create Account link highlighted
  2. The family provides basic information including first name, last name, and an email address. The family should enter an email address that they use regularly. A personal email, such as Google or Yahoo, is recommended rather than using a military email account.
  3. The family completes the reCAPTCHA security step and then selects the Request Account button to confirm the email address and send an activation link to the email. If the family enters an email address that is already in use, an error message will provide additional information with a Learn More link.

After completing this step, the family user is directed to check their email to complete their account using a one-time account activation link. The family has 48 hours to select the link and complete the account set up. If they do not complete their account within 48 hours, the account is deleted and the family will have to start the process again.

Complete Account
  1. To complete the account, the family accesses their email and uses the link from the notification email to access the Create Account page to create a password. To protect PII, the DoD sets password requirements for MCC accounts. The password must have:
    • A minimum of 15 characters
    • At least 1 uppercase letter
    • At least 1 lowercase letter
    • At least 1 number; and
    • At least 1 special character.

    As they enter the password, green checkmarks indicate when each DoD requirement has been met. A red “X” will display if any required component is missing, or if the confirm password does not match.
  2. The family selects the Save & Continue button to validate the password.Create account password page
  3. Next, the family must select and answer three security questions and select the Save & Continue button. The security questions are used to grant access to their account if they forget their password or get locked out of their account after too many failed log in attempts.
    Create account security question page
  4. Once the family sets up security questions, they have the option to associate a CAC to their user account.
    • To associate their CAC, they insert it into the CAC reader and then select the Associate CAC button. While not required, associating a CAC to their account eliminates the need for families to remember their MCC account password and reset it every 60 days.
    • If the family does not have a CAC, they should select the link to login with their username and password.

Once the family logs in with their newly associated CAC or with their username and password, they will be taken to their My MCC Dashboard.

Create Household Profile

Once a family creates an MCC account, they must complete their household profile. If a family needs assistance completing their household profile, you can tell them how to do it themselves, but you cannot create a household profile for them.

The household profile provides important information about the family, including:

  • Sponsor, spouse, and child information
  • Sponsor type and spouse employment status
  • Contact information such as phone number, email address, and mailing address
  • Notification preferences

The information collected in the household profile serves multiple purposes. It (a) provides the information needed to determine the family’s priority for care, therefore assuring the most mission-critical families access child care first; (b) helps families find the care that best matches their needs; (c) ensures program users have information they need to provide customer support; and (d) informs leadership about service members’ child care needs.

To create their household profile, the family is guided through a series of questions to collect information. To help personalize the experience, the information collected is customized based on their answers to previous questions. In addition, there are tool tips to help the family understand how to enter information, why the information is being collected, and what it will be used for. Tool tips are marked with a ‘?’ icon.

To start, from the My MCC Dashboard, the family should select the My Household Profile button in the Time Sensitive Actions section of their dashboard.

Family dashboard

Next, the family user completing the household profile must indicate if they are the sponsor or the spouse and select the Next button to continue.

  • If both the family members qualify as sponsors, they should choose one to start the household profile. The system will determine the highest priority for care once the family member completes the sponsor and spouse information.
  • Refer to the Military Family Types and DoD Priority Handout for a summary of the eligible sponsor types and associated priority and to the MCC Basics topic Who is Eligible for Military Child Care for a description of eligible patrons.

Household create step to identify user as sponsor or spouse

SPONSOR AND SPOUSE

The first section of the household profile includes information about the sponsor and spouse, if applicable. Depending on whether the family member indicated they were the sponsor or the spouse, their first and last name will be auto filled into the correct fields.

Sponsor’s Name. The family enters the sponsor’s first and last name.

Sponsor Type. To be eligible for military child care, the sponsor must be one of the following types. The family should choose the first sponsor type that applies, because they are in priority order. They may need to enter additional data based on the option selected.

  • Child Development Program Staff
    • The family must select the sponsor’s Branch of Service. If they select ‘DoD - not affiliated with a specific service,’ then they must select the DoD agency they are affiliated with.
  • Active Duty Combat-Related Wounded Warrior
    • The family must select the sponsor’s Branch of Service.
  • Active Duty Military
    • The family must select the sponsor’s Branch of Service.
  • Guard and Reserve on Active Duty
    • The family must select the sponsor’s Branch of Service.
  • DoD Civilian
    • The family must select the sponsor’s Branch of Service. If they select ‘DoD - not affiliated with a specific service,’ then they must select the DoD agency they are affiliated with.
    • Depending on the spouse’s DoD affiliation, the family may need to indicate if the family’s TFI is at or below a specified income limit.
  • Coast Guard Civilian
  • Gold Star Spouse (Combat-Related)
    • The family must select the Branch of Service and the employment status that best describes the Gold Star spouse.
  • DoD Contractor
  • Other Federal Employee
    • The family may indicate if the sponsor is a member of the United States Secret Service.
  • Deactivated Guard/Reserve Personnel or Inactive Guard/Reserve in a Training Status
    • The family must select the Branch of Service and the employment status that best describes the sponsor.
  • Military Retiree
    • The family must select the Branch of Service and the employment status that best describes the sponsor.
  • Other Sponsor Type
    • If the sponsor is eligible for military child care based on a policy at the installation, the family selects the sponsor’s duty installation, then selects the applicable exception.

Sponsor’s Employer/Command Details. Depending on the sponsor type, the family must enter the sponsor’s employer or command information. This helps leadership better understand and plan for child care in the community.

Sponsor’s status as a Navy Drilling Reservist. The family may indicate that the sponsor is a Navy Drilling Reservist to potentially qualify for Navy Weekend Drill child care support.

NOTE: DoD has assigned a priority to each Sponsor Type/spouse employment status combination to ensure that the most mission-critical families with the highest need for care receive access to child care first. If both the selected sponsor and spouse are eligible sponsors for military child care, the system will identify which Sponsor Type will give the family highest priority and assign that priority to the family, regardless of who the family initially selected as the sponsor.

The Sponsor Type and spouse’s employment status must be verified before the family can enroll the child in care to ensure that the family has been prioritized correctly.

Household profile showing sponsor data

If the family member completing the profile is the sponsor, they must respond ‘Yes’ or ‘No’ to the question Does the sponsor have a spouse? If the spouse is completing the profile, then the question will be marked ‘Yes’ and the spouse’s name will be auto filled.

Spouse’s Name. The family should enter the spouse’s first and last name.

Spouse’s Employment Status. The family should select the employment status that best describes the spouse. This information ensures that the family is placed in the highest, most accurate priority category. The data collection fields are dynamic based on the spouse information. Response options include:

  • Active Duty Military
    • The family must select the spouse’s Branch of Service.
  • Guard and Reserve Members on Active Duty
    • The family must select the spouse’s Branch of Service.
  • Working/Non-military
    • The family must indicate if the spouse is working on a full or part-time basis and indicate the spouse’s employment type. See below for more information on the spouse’s employment types.
    • To be considered full-time working, the spouse must work at least 30 hours per week or 100 hours per month, OR work less than 30 hours per week or 100 hours per month and be enrolled in a post-secondary educational institution.
  • Seeking Employment
  • Student
    • The family must indicate if the spouse is a full or part-time student.
  • Non-Working

Spouse’s Employment Type. If the spouse is Working/Non-military, the family selects the spouse's employment type that best applies to the spouse. The selection list is in priority order, so if the spouse falls into more than one employment type, they should select the first option that applies.

  • Child Development Program Staff
    • The family must select the spouse’s Branch of Service. If they select ‘DoD - not affiliated with a specific service,’ then they must also select the agency they are affiliated with.
  • DoD Civilian
    • The family must select the spouse’s Branch of Service. If they select ‘DoD - not affiliated with a specific service,’ they must select the agency the spouse is affiliated with.
    • Depending on the spouse’s DoD affiliation, the family may need to indicate if the family’s TFI is at or below a specified income limit.
  • Coast Guard Civilian
  • DoD Contractor
  • Other Federal Employee
    • The family may indicate if the spouse is employed by the United States Secret Service.
  • Other (Employed in the Civilian Sector)

Spouse’s status as a Navy Drilling Reservist. The family may indicate if the spouse is a Navy Drilling Reservist to potentially qualify for Navy Weekend Drill Child Care support.

Spouse’s Employer/Command Details. Depending on the spouse’s employment status, the family may be prompted to enter the spouse’s employer or command information. This helps leadership better understand and plan for child care in the community.

If a family’s military family type is one that can be supplanted, they will be prompted to acknowledge the supplanting policy when they save their household. If the family cancels out of the Household Profile prior to acknowledging the supplanting statement, it will be added to the list of policies that the family must acknowledge before they can search for care.

Supplanting policy acknowledgement modal

The family selects the Save button to save the entered information and stop entering data or the Save & Continue button to save the entered information and continue to the Children section.

Household profile showing spouse data

CHILDREN

The family should include all eligible children for whom care is needed in their household, even if the child has not been born and/or adopted. To be eligible, a child must be (a) a dependent or secondary dependent child who lives with the sponsor, (b) a foster child who lives with the sponsor, or (c) any child for whom the sponsor has legal guardianship and lives with the sponsor. If the parents are legally separated, divorced, or not married, the child is only eligible for military child care if they live with the sponsor for at least 25 percent of the month when they receive care.

Child’s Name. The family should enter the child’s first and last name. If the family is not certain of the child’s name (e.g., child is not yet born or not yet adopted), they can enter a temporary name (e.g., Baby Smith). Once they know their child’s name, they should add it to the household profile.

Child’s Birthday or Expected Birthday. The family should enter the child’s name or expected birth date.

  • If the child is between four and six years old, the family will be asked if the child has started school. If they have, the family will need to select the child’s current grade from the dropdown list.
  • If the child is seven or older, the family will be asked to select the child’s grade from the dropdown list.

Medical or accommodation needs. If the child has any medical or accommodation needs, the family should select ‘Yes’ to indicate if there is any information that program staff should know to support the child’s participation in the program (e.g., medical, learning, or behavioral needs), and then enter additional information in the text box. Note: The purpose of collecting this information is to help CYP staff accommodate the special needs of children and assist program users in securing the necessary support and resources to make appropriate accommodations for their care.

The family selects the Add Another Child button to add additional children. If the family needs to remove a child from their Household Profile, they can select Delete next to the child’s name. Deleting the child from the Household Profile declines any offers made and cancels any active requests for that child. NOTE: At least one child record is required in the Household Profile therefore the Delete option is only available when more than one child has been added.

Once they have entered all eligible children, they select the Save button to save the entered information and stop entering data or the Save & Continue button to save the entered information and continue to the Contact section.

Household profile child details with Delete and Add Another Child buttons highlighted

CONTACT

The family must enter their home address to complete their household profile.

Home Address

  1. Country. The family should select the country from the dropdown list.
  2. Street Address. The family should enter their full street address, including apartment number. Do not enter a post office box or APO/FPO.
  3. City/Town. The family should enter the city or town name or select from the dropdown list.
  4. State/Province/Region. The family should enter the state abbreviation. For international addresses, enter State/Province/Region (if applicable) or leave this field blank; it is not required for international addresses.
  5. Postal Code. The family should enter the zip code or postal code. For international addresses, enter a zip code (if applicable) or leave this field blank; it is not required for international addresses.

Mailing Address

  1. The family should select ‘Same as home address’ if the mailing address is the same as the family’s home address.
  2. Country. The family should select the country from the dropdown list.
  3. Street Address. The family should enter the full street address, including their APO or FPO, if applicable.
    • For APO, include PSC (Postal Service Center), CMR (Community Mail Room), UMR (Unit Mail Room), RPO (Regional Post Office), APO (Army Post Office) or OMDC (Official Mail Distribution Center) number.
    • For FPO, include the ship’s name and hull number.
  4. City/Town. The family should enter the city or town name.
  5. State/Province/Region. The family should enter the state abbreviation.
    • For international addresses, enter State/Province/Region (if applicable) or leave this field blank; it is not required for international addresses.
    • For APO or FPO, enter the appropriate “state” designator (AA, AP, AE)
  6. Postal Code. The family should enter the zip code or postal code. For international addresses, enter a zip code (if applicable) or leave this field blank; it is not required for international addresses.
    Household profile address details

Family Time Zone. The system will default each time zone based on the family’s home address. If different than the home address, the family should select the time zone from the drop-down list for:

  • Household time zone.
  • Spouse’s time zone.
  • Sponsor's time zone
    Household time zones

Email Address

It is important for the family to enter an email address that they access on a regular basis because they will receive time-sensitive emails to alert them when they need to take actions in the MCC. This could include responding to an offer for care or confirming they still need care. The sponsor and spouse can each have up to two email addresses and must indicate at least one email address where they will receive notifications.

The family may also enter an alternate point of contact email address to receive time-sensitive notifications on their behalf. The sponsor or spouse is still responsible for responding to time sensitive actions (e.g., reconfirm, offer).

Sponsor, spouse, and alternate email addresses

Phone Number

The sponsor and spouse can have up to five phone numbers each. The family must have at least one primary phone number; the sponsor and spouse can each have a primary phone number.

  1. To add a number, the family should select the Add a Number button, select whether the phone number belongs to the sponsor or spouse, select the phone type (home, work, mobile, DSN, other), enter the country associated with the phone number, and enter the phone number.
  2. The family must select at least one phone number to be the primary number for the household. Both the sponsor and spouse can select one number to be their primary number.
  3. Once the family enters all the phone numbers they want associated with their household profile, they should select the Save button to save the entered information and stop entering data or the Save & Continue button to review and complete their household profile.
    Household profile phone number with add a number detail

POLICIES

To receive military child care, families must agree to specific MCC policies. When completing the Household Profile, each family user will be prompted to agree to a standard acknowledgement statement. In addition, select families will be required to agree to other statements based on their family type. Family and program users will be able to view all acknowledgements as part of the Household Profile.

Standard Acknowledgement Statement

When completing the Household Profile, all family users are prompted to agree to a standard policy. 

Conditional Acknowledgements

Conditional acknowledgment statements, which will only apply to specific families, are listed below.

  1. Active Duty Combat-Related Wounded Warrior: When a family selects a sponsor eligibility type of Active Duty Combat-Related Wounded Warrior, they must acknowledge that they meet the requirements and are informed that the Installation Commander must approve the designation.
  2. Supplanting Policy: If a family creates a new household or updates their existing household and their military family type is one that can be supplanted, they will be prompted to acknowledge the supplanting policy before they can save their household.
     

Families must agree to the standard acknowledgement statement. Once the family has completed and reviewed all household details (e.g., sponsor and spouse, child details, contact information), they must review and enter their initials to acknowledge the MCC policy.

Once a family acknowledges the policy statement, they can view it in Step 4 of their My Household Profile. When applicable, the conditional acknowledgement statements are also visible in Step 4.

My Household Profile Step 4, Military Child Care Policies Acceptance

If a family selects the Confirm button on the Policies Tab without acknowledging all statements, the system will prompt them to sign all statements to complete their household profile. When a new policy is implemented, it will be displayed in the Military Child Care Policies Pending Acceptance section on the Policies tab and the family will see a message on the My MCC Dashboard to update their household by acknowledging the new policy. Note: A family cannot take other actions in the system such as request or reconfirm their requests for care until they complete their household profile and accept all policies.

Policy acknowledgement missing modal

REVIEW

Once the family completes all three sections of their household profile and has acknowledged all applicable policies, they have an opportunity to review all information entered and make any corrections or additions, if needed. Any incomplete section will also be indicated. Once the household profile is complete, they can search for and request child care.

Update Family User Account

A family user can make the following updates to their user account at any time. If you need to make updates in the system on behalf of the family, refer to Update Family User Account.

A family user will be able to make the following updates to their account: 

  • Change their username (i.e., email address)
  • Change their password
  • Reset a forgotten password
  • Update their security questions
  • Manage the CAC associated to their account
  • Invite another family user to create an account
  • Unlock account

To make changes to their user account, from the family dashboard, the family should select the arrow by their name on the menu bar and then select the My Account link.

Family dashboard banner with my account highlighted

CHANGE USERNAME

A family user can change their username by selecting the Change button next to the username. The new username must meet the same requirements as when it was first set up.

The family user must enter their current password before saving the username change. After they save the new username, the family user receives an onscreen confirmation message and a Username Change Confirmation notification at the email address previously associated with the account.

CHANGE PASSWORD

A family user’s password expires every 60 days. When the family tries to log in with an expired password, the system will prompt them to change their password to log on to their account. A family user can see the number of days before their password expires, and can change their password before it expires by selecting the Change button. For security reasons:

  • The password can only be changed once in a 24-hour period
  • The new password must be different than the previous five passwords
  • The new password must have at least eight characters changed from the previous password

The old password is required when changing the password, even if a CAC is associated to the account. The new password must meet the DoD password requirements. After the password change is complete, the family user receives a confirmation message on-screen and an email notification. Note: If a family user has associated a CAC with their account, they will not have to update their password every 60 days.

FORGOT PASSWORD

If a family member forgets their password, they can select the Forgot password? link on the login screen. The system will send a Password Reset Request notification to the family user’s email address associated to their account. When the family user selects the link from the notification, they will be able to reset the password following the DoD password requirements. The family user will receive a Password Change Confirmation notification once they have successfully reset their password. A password can be reset as many times as needed by using the forgot password process.

UPDATE SECURITY QUESTIONS

A family user can change the security questions for their account by selecting the Update Security Questions link in the password section. The existing questions and answers are not displayed. The family user must select and answer three questions.

ADD/REMOVE CAC

A family user can associate their CAC to their MCC account, which allows them to log on using their CAC rather than a username and password. Having their CAC associated to their account allows them to log on even if the password for the account is expired.

To add a CAC to the account, the family

  1. Inserts their CAC into the CAC reader
  2. Selects the Associate CAC button
  3. The system displays an onscreen confirmation message and updates the onscreen display to show that the account is CAC enabled

The family user can remove the CAC associated to their account by selecting the Remove button. The family user must log in to MCC with their username and password after the CAC is removed and will need to update their password if it has expired.

CREATE FAMILY MEMBER ACCOUNT

The sponsor and the spouse should each have a separate user account to protect the security of the account. If both accounts have been created, the spouse’s name and email address will be listed in the Family Member Access section. If a family member does not have a user account, the Create Account button will display in that section to allow the family member with an account to invite the other member to create an account.

When the family user selects the Create Account button, the system sends a Create Account notification to the other family user’s email address. The Create Account notification includes a one-time use link allowing the family user to complete their account. See the Create an Account topic for details.   Note: A family member must be listed as either the sponsor or spouse in the household profile in order to create a user account.

Only the sponsor has permission to remove the spouse account (i.e., the spouse cannot remove the sponsor’s account). After selecting the Remove button in the Family User Access section, the spouse’s user account is deleted and the sponsor receives an on-screen confirmation. Removing a spouse’s user account does not remove the spouse’s information from the household profile. If the sponsor removes the spouse’s account, they also should remove the spouse from the household profile, including their contact information. This may update the military family type and family’s priority, which could impact the order of their requests on the waitlist.

Household user account detail

UNLOCK ACCOUNT

For security purposes, the system locks an account if a family user enters their password incorrectly three times within a 15-minute period.

Once the account locks, any attempt to log on will require the family user to answer security questions. If the family user answers correctly, the system will prompt them to change their password following the DoD password requirements. Once they update their password, they will be able to log into their household profile.

If the family user answers the question incorrectly, they will be redirected to the login screen. If the family user attempts to log in again, they will receive the same security question. If the security question is answered incorrectly more than three times, a message will direct them to contact the Support Desk for assistance.

Consumer account locked message

Update Household Profile

You should encourage families to keep their household profile up-to-date. As summarized below, the following updates are particularly important so the family’s sequence on the waitlist is accurate, and they receive important system generated notifications.

  • Sponsor type and spouse employment status: If there is a change in the sponsor type or spouse status, the family user should update this information immediately, because it may change their priority. If the family has active requests, a change in the family’s priority may impact the length of time they wait before receiving an offer for care. In addition, program users must validate a family’s priority during the enrollment process. If the sponsor type or spouse’s status is incorrect, this could negatively impact the family’s ability to start care.
  • Contact information: The family should keep their email addresses and phone numbers updated so they receive time sensitive notifications in a timely manner and so they can get courtesy calls about pending offers for care or any questions about their child care needs.
  • Child date of birth and/or name: In some situations, a family may add a child to their household profile while waiting for the child to be born or adopted. In those cases, they may not know the child’s actual birth date or name. It is important to update this information once it is known to ensure offers for care match the child’s age and notifications are personalized correctly.

If a family asks for your assistance to update their household, tell them how to do it themselves by referring to the instructions below. If a family asks you to update their household for them, refer to Update Household Profile in the Take Action on a Family’s Behalf section.

The family user can update the household profile by selecting My Household Profile from the top navigation bar and then selecting the appropriate update link next to each section.

Household profile review page

Last revised: 27 Jul 2023