It is important that your profile is accurate and reflects the most current program information. This is particularly true for information that drives the search, such as address, care options, care offerings, and school information so your program can be accurately matched with the care needs of families searching for care.
WHAT TO REVIEW
Review and update the following content as soon as new information is available:
- General Information
- Care Options, including School Information (Reminder: must be updated as soon as you add or remove services from your program’s offerings)
Review and update the following content on an annual basis:
- Narrative text (Overview Statement, Program Description, Driving Directions, Training)
- Photo Gallery
WHEN TO REVIEW
Make updates to the General Information, Care Options, and School Information tabs as soon as any changes occur since these changes could immediately affect families searching for care. Otherwise, review and update all content, including narrative text, photos, and resources at least once a year to keep your profile up-to-date and relevant for families. The ideal time to review your program profile depends on your program type.
If your CDC program has specialized pre-k care options (i.e., VPK or pre-k before and after school), you may want to conduct your annual review at the same time you update your pre-k care options. For other CDC programs, identify a time each year for your annual updates.
You may want to conduct your annual review of your program profile at the same time you update your school year care options and offerings in MCC (which aligns with distribution of the new school calendar). Remember to review the school information, including adding the new school year dates and making any adjustments to the schools you serve as needed. Once you add the next school year to MCC, any unfulfilled requests for the current school year roll over to the next school year.
As with other provider profile tasks, the FCC Coordinator or MCC Coordinator is responsible for ensuring the profile for each provider is accurate and up-to-date. For FCC providers that offer school age care, the annual review should occur at the same time as school year care options and offerings are updated (once you receive the new school calendar). Remember to review all school information, including the new school year dates and make any adjustments to the schools served as needed. For FCC providers who do not provide school age care, you may want to conduct an annual profile review during the recertification process, at which time you can review the narrative sections and photos to make sure they reflect any changes in services or activities.
For 24/7 centers, identify a time each year to conduct your annual review.
FCC Program profiles do not need to be reviewed on an annual basis. The profile content is standard across all Services.
HOW TO REVIEW
You can update the information on the various profile tabs by following the same instructions for setting up the information. Refer to the Review and Approve a Profile topic for a detailed description of what to look for during your review. When you update your content, make sure families only see it after someone has reviewed it. How you do that depends on your program type.
CDC, SAC, or 24/7 Center
Once a CDC, SAC, or 24/7 program profile is active, saved information is immediately visible to a family in the search results. You must draft and review updates outside MCC before saving them to your profile. Any changes made in an active program profile will immediately show to families in the search results once the content is saved, so it is very important that someone reviews the content outside the system before it is entered.
Once an FCC provider profile is active, any updates must be approved in MCC before they are visible to families. The FCC Coordinator or MCC Coordinator must work with each FCC provider to update content in MCC and use the Approve action to make content visible to families. Only the FCC Coordinator or MCC Coordinator can approve provider content in MCC. Until they approve the new content, the previously approved content will display to families.