To qualify as an Active Duty Combat-Related Wounded Warrior (CRWW), the sponsor must be in active duty status and require hospitalization, extensive rehabilitation, or significant care from a spouse or care provider and require full-time child care. A family may identify their sponsor as a CRWW in their Household Profile; however, before they can be prioritized as a 1.B1, an Installation Commander must approve their status.
While their CRWW status is pending approval, the family’s requests will be sequenced on the Make Offer list according to their Active Duty priority. You can make them an offer while they wait for their status to be approved if the child is sequenced first on the waitlist. Follow the usual process detailed in the Make Offer section.
Note: If you see a CRWW-pending family on the Make Offer list, reach out to your manager to see where the CRWW family is in the approval process. If approval has been received, update the system, then make the offer. If approval is pending, do not make an offer out of sequence to accommodate the CRWW family. Make an offer to the first person on the list.
Read this section to learn how a sponsor identifies themselves as a CRWW and about the process to review and update the sponsor’s status in MCC.
HOW A SPONSOR DOCUMENTS THEIR STATUS AS A CRWW
When a family selects CRWW as the sponsor type in their Household Profile, they must acknowledge that the sponsor meets the definition for CRWW and that an Installation Commander must approve their status.
Until their status is approved and MCC updated, the family is prioritized for care based on their Active Duty family type. The family can refer to the CRWW Approval Status field on their Household Profile to track whether a determination has been made.
If their status is approved, the system updates their family type to CRWW in the Household Profile with the renewal date and sets their priority to 1B.1.
HOW TO COMPLETE THE CRWW APPROVAL PROCESS
The figure below illustrates what happens once a sponsor has identified themselves as a CRWW. Read more to get more information about each step and what action you may take in the system to process their status.
When a pending CRWW family requests child care, the system sends a notification to authorized users to notify them that the family needs approval to be prioritized as a CRWW. In the notification, you will see the sponsor’s name and everywhere the family has a request, including any requests for fee assistance, so you will know to coordinate the approval with another installation.
Initiate and coordinate the approval process based on your installation’s procedures. If the family has requested care at multiple installations, you must coordinate with the other installations, including those at other Services and the fee assistance program administrator, to determine who will obtain Installation Commander approval.
Note: Initiate the approval process in a timely manner. While a family who is pending CRWW approval can still be offered care, they will not be prioritized as a CRWW until their status is approved, which could delay them receiving an offer if other families are sequenced higher on the waitlist.
Update Status in MCC
Once you have received a decision from the Installation Commander, update the sponsor's status in the family’s Household Profile by completing the following steps.
- From My MCC Dashboard, select the Find Household tile and use the filter to search for the family.
- In the Sponsor Eligibility section, select the Pending Approval link to open the CRWW form.
Select Approved, enter the name of the installation providing approval, select the approval date, then select Complete.
- The family will be prioritized as a CRWW for all existing and new requests for a six-month period.
- The system will update the sponsor’s CRWW status in the Household Profile to Approved with the renewal date.
If not approved
Select Not Approved, enter an explanation of why the family was not approved, select the date, and then select Complete.
- Notify the family directly to let them know that their status was not approved.
- The system will update the sponsor type to Active Duty Military and the family’s priority will stay the same as the priority assigned while their CRWW status was pending.
The CRWW approval is valid for six months from the time the form is completed in the system. After the six-month period, the CRWW approval status in the Household Profile is reset to Pending Approval and if the family has any active requests, a notification email is sent to all authorized users to restart the approval process.