Other Household Profile Activities

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Other Household Profile Activities

Introduction

MCC provides multiple ways to document, track, and review communications with families. This topic provides more information about these methods, including comments, IAT notes, the household history, and notification sent to families. In some cases, a family may contact you for assistance and you will need to review these communications to understand their needs and provide appropriate customer service. Before sharing any information with a family, the first step is to validate their identity (see Validate User Identity for details), and then search for their household in MCC.

View and Add Comments or IAT Notes

Use Comments and IAT information to track communication with families and document any care accommodations a child may need. The Comments section contains comments made by the family when they submit a request. You can add comments and choose to share (or not share) these comments with other programs that have a request from the same family. The purpose of the IAT is to help CYP staff accommodate a child’s special and to assist programs in planning for and securing the necessary support and resources to make appropriate accommodations for their care. Refer to View and Add Comments or IAT Notes in the Placement Activities section for instructions on when and how to document comments or IAT notes.

Delete Household Profile

As a program user, you may only delete a household profile if (a) you have appropriate permissions and, (b) during the eligibility validation step, the family is determined not eligible for military child care. Deleting the household cancels all of the family’s active requests and prevents the family from logging in to MCC.

To delete a household, go to the My MCC Dashboard and select the Find Household button to open the Household Profile screen.

  1. Select Filter to open the filter options to search for the appropriate household.
  2. Enter search criteria into one or more fields. If you enter information into multiple fields, the search will only return households that match the criteria for all populated fields. For more information on how to use the filter, review Search for a Household Profile.
  3. Select the Delete link, which is located under the Action column of the Household Profile Summary screen. The Delete Confirmation window will appear.
    Household profile summary with Delete link highlighted
  4. Select the Yes button to confirm you want to delete the household. 

Delete confirmation window

History

The system logs information about each event that happens to a request once it is created (e.g., request created, offer made, offer accepted). To view a request’s history, select the Find Household button from the My MCC Dashboard to open the Household Profile screen.

  1. Select Filter to open the filter options to search for the appropriate household.
  2. Enter search criteria into one or more fields. If you enter information into multiple fields, the search will only return households that match the criteria for all populated fields. For more information on how to use the filter, review Search for a Household Profile.
  3. Select the Edit link for the appropriate household and then select either the Manage Care tab to view the history associated with active requests or the History tab to view history associated with requests no longer active.

HISTORY LOG VIA MANAGE CARE

To view the history of events associated with an active request, from the Manage Care tab select the care option below the appropriate child’s name to expand the list of requests. Select the View History Log link associated with the request or offer to see the history details. For each event, you will see a description, the date and time the event occurred, and who performed the action.

HISTORY TAB VIA HOUSEHOLD PROFILE

To view the history of events associated with requests that are not active, from the Household Profile, select the History tab. The History tab includes a list of offers and requests grouped by child.

You can filter the results by selecting one of the following statuses from the multi-select status drop-down menu:

  • Accepted
  • Cancelled
  • Complete
  • Declined
  • Deferred
  • Did Not Start
  • Expired
  • Invalid
  • Removed
  • Unfulfilled

You can sort the results by:

  • Most Recent By Child
  • Program Name
  • Status

To view a history of the events that happened to a specific request, select the View History Log link under the request details. To view the comments associated with a specific request, select the Comments link under the request details.

History tab

Notifications

Families receive various communications associated with their household, requests for care, and their individual user accounts. Communications are sent to the family’s identified email and are available on their My Notifications page accessible via their My MCC Dashboard.

To view the notifications associated with a household, from the My MCC Dashboard, select the Find Household button to open the Household Profile screen

  1. Select Filter to open the filter options to search for the appropriate household.
  2. Enter search criteria into one or more fields. If you enter information into multiple fields, the search will only return households that match the criteria for all populated fields. For more information on how to use the filter, review Search for a Household Profile.
  3. Select the Edit link for the appropriate household and then select the Notification tab.
    • Notifications are displayed in a list from most recent to least recent.
    • You may not delete a notification. If a family user has deleted a notification, the notification will have a strike-through. You can view the notification by clicking on the row.
  4. Select the row of a notification to view the notification text.
    Notifications page
Combat-Related Wounded Warrior Eligibility and Approval Process

To qualify as an Active Duty Combat-Related Wounded Warrior (CRWW), the sponsor must be in active duty status and require hospitalization, extensive rehabilitation, or significant care from a spouse or care provider and require full-time child care. A family may identify their sponsor as a CRWW in their Household Profile; however, before they can be prioritized as a 1.B1, an Installation Commander must approve their status.

While their CRWW status is pending approval, the family’s requests will be sequenced on the Make Offer list according to their Active Duty priority. You can make them an offer while they wait for their status to be approved if the child is sequenced first on the waitlist. Follow the usual process detailed in the Make Offer section.

Note: If you see a CRWW-pending family on the Make Offer list, reach out to your manager to see where the CRWW family is in the approval process. If approval has been received, update the system, then make the offer. If approval is pending, do not make an offer out of sequence to accommodate the CRWW family. Make an offer to the first person on the list.

Read this section to learn how a sponsor identifies themselves as a CRWW and about the process to review and update the sponsor’s status in MCC.

HOW A SPONSOR DOCUMENTS THEIR STATUS AS A CRWW

When a family selects CRWW as the sponsor type in their Household Profile, they must acknowledge that the sponsor meets the definition for CRWW and that an Installation Commander must approve their status.

Active Duty Combat-Related Wounded Warrior acknowledgment form

Until their status is approved and MCC updated, the family is prioritized for care based on their Active Duty family type. The family can refer to the CRWW Approval Status field on their Household Profile to track whether a determination has been made.

CRWW Approval Status field highlighted in household profile

If their status is approved, the system updates their family type to CRWW in the Household Profile with the renewal date and sets their priority to 1B.1.

HOW TO COMPLETE THE CRWW APPROVAL PROCESS

The figure below illustrates what happens once a sponsor has identified themselves as a CRWW. Read more to get more information about each step and what action you may take in the system to process their status.

Combat-Related Wounded Warrior Approval Activities process diagram

Receive Notification

When a pending CRWW family requests child care, the system sends a notification to authorized users to notify them that the family needs approval to be prioritized as a CRWW. In the notification, you will see the sponsor’s name and everywhere the family has a request, including any requests for fee assistance, so you will know to coordinate the approval with another installation.

CRWW notification email sent to authorized users

Initiate Approval

Initiate and coordinate the approval process based on your installation’s procedures. If the family has requested care at multiple installations, you must coordinate with the other installations, including those at other Services and the fee assistance program administrator, to determine who will obtain Installation Commander approval.

Note: Initiate the approval process in a timely manner. While a family who is pending CRWW approval can still be offered care, they will not be prioritized as a CRWW until their status is approved, which could delay them receiving an offer if other families are sequenced higher on the waitlist.

Update Status in MCC

Once you have received a decision from the Installation Commander, update the sponsor's status in the family’s Household Profile by completing the following steps.

  1. From My MCC Dashboard, select the Find Household tile and use the filter to search for the family.
  2. In the Sponsor Eligibility section, select the Pending Approval link to open the CRWW form.

Pending Approval link highlighted in Sponsor’s Eligibility Type fieldIf approved

Select Approved, enter the name of the installation providing approval, select the approval date, then select Complete.

  • The family will be prioritized as a CRWW for all existing and new requests for a six-month period.
  • The system will update the sponsor’s CRWW status in the Household Profile to Approved with the renewal date.

If not approved

Select Not Approved, enter an explanation of why the family was not approved, select the date, and then select Complete.

  • Notify the family directly to let them know that their status was not approved.
  • The system will update the sponsor type to Active Duty Military and the family’s priority will stay the same as the priority assigned while their CRWW status was pending.

CRWW modal when status is approved

CRWW modal when status is not approved

RENEWAL

The CRWW approval is valid for six months from the time the form is completed in the system. After the six-month period, the CRWW approval status in the Household Profile is reset to Pending Approval and if the family has any active requests, a notification email is sent to all authorized users to restart the approval process.

Last revised: 27 Sep 2023